Refund Policy

TickQuote provides technical services related to market data, data APIs, data aggregation, and digital infrastructure.

Certain services may be billed based on:

• API usage volume
• Subscription plans
• Commercial plans
• Customized enterprise services

Because digital services are often accessible, usable, or integrable immediately after activation, certain services may not follow the refund model of traditional physical goods.

Users may be charged for:

• API usage fees
• Subscription plan fees
• Platform integration service fees
• Data access-related fees
• Enterprise service or customized solution fees

All applicable charges will be disclosed during the purchase, subscription, or commercial process.

TickQuote values a reasonable, transparent, and supportive customer service process.

If a user has a dispute regarding payment, subscription, or service, we encourage the user to contact the Support Team first, and we will make reasonable efforts to help verify and address the issue.

Where reasonable, we may consider refunds, including but not limited to:

• Duplicate payments
• Clear billing errors
• Unauthorized transactions
• Technical duplicate charges
• Services that were not properly activated
• Reasonable and confirmed payment disputes

Refunds generally do not apply to:

• API resources that have already been substantially used or consumed
• Completed large-volume data requests
• Delivered enterprise custom services
• Problems caused by the user's own operations
• Service impacts caused by third-party data providers
• Usage that violates the Terms & Conditions

If you believe there has been:

• Abnormal charges
• Duplicate billing
• API billing issues
• Subscription issues
• Billing anomalies

Please contact our Support Team as soon as possible.

We will make reasonable efforts to help review and address the situation.

Approved refunds will generally:

• Be returned to the original payment method
• Be submitted to the payment processor within a reasonable timeframe
• Usually appear on the customer's card or bank statement within 5 to 10 business days after processor approval, depending on the payment network and issuing bank

Some refund processing times may be affected by third-party payment institutions.

TickQuote may integrate with third-party infrastructure, payment, or data supply services.

Certain third-party service fees may be subject to their own policies, and TickQuote may not be able to directly control the refund process of third-party platforms.

We may update this Refund Policy from time to time to reflect:

• Service adjustments
• Subscription model updates
• Technical changes
• Legal requirements

Updated versions will be published on the website.

If you have any questions about this Refund Policy, please contact:

Email: support@tickquote.com

Website: https://tickquote.com